Frequently Asked Questions
Where is BeautyFix MedSpa located?
We've three locations in New York City, one in Westchester county and one in West Hartford, Connecticut. You can call us or email us with your name, phone number and preferred location to book your consultation or appointment.
Flatiron: 18 West 23rd Street, Second Floor New York, NY 10010.
Upper East Side: 201 E 69th St #2c, New York, NY 10021.
Westchester: 1885 Palmer Ave, Larchmont, NY 10538.
Dyckman: 4746 Broadway, New York, NY 10040.
West Hartford: 7 N Main St, West Hartford, CT 06107.
Brickell, Miami: 25 SW 9 St, Suite 602, Miami FL 33130.
Phone: (212) 366-4787
Email: customerservice@beautyfixmedspa.com
Do you offer complimentary virtual or in-person consultation?
We offer virtual consultations from the comfort of your home. However, we recommend having you come visit us for an in-person consultation so that we can evaluate your skin. Each consultation with a BeautyFixer entails a thorough evaluation of the face, skin and body using BeautyFix’s proprietary Aesthetic Algorithm. Our Aesthetic Algorithm is a systematic head-to-toe analysis, using a mathematical equation that combines your angles, contours and specific beauty concerns with phi (universal ideal proportions). This mathematical approach is why we quickly became the go-to spot for celebrities, models and NYC’s elite. Speak with our beauty experts to discuss and plan your NEXT BeautyFix treatment today!
What steps do I need to take before my consultation?
Send us your questions, clear pictures of the areas of your concern and some of your aspirational photos if you'd like. Your Aesthetic Algorithm is YOUR treatment plan that aligns your unique beauty needs with our expert know-how and cutting edge technologies. Here at BeautyFix, we give you what you want based on what you need. It can be anywhere from a tweak, a fix, or a transformation.
Can I shop a treatment online and redeem it later at any clinic?
You can buy the treatments online or reach out to us via email or call us to book a treatment at your favorite location.
Please read the product description carefully to note that some treatments may be available at select locations. We can help you choose the right treatment for you! You can feel confident to buy now and save it for any special occasion in the future. No strings attached! Remember, online orders expire in a year.
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What steps do I need to take before my appointment?
i) Fill out and complete the New Patient Paperwork form and corresponding consent forms prior to your appointment, otherwise please arrive at least 15 minutes before your appointment start time to complete any consents required. Please confirm your appointment.
ii) Share your pictures on RX Photo, a HIPPA compliant platform
iii) Confirm your appointment
iv) Read the specific details related to the treatment to avoid any disruptions during your treatment.
There will be a late fee or a cancellation fee in case you alter the appointment without prior notice.
What to wear during the treatment?
Wear something that you’re comfortable wearing, which is not too tight or too loose. Of course, this also depends on the treatment you’re taking. Some treatments need you to change into a disposable cloth, which will be provided by your aesthetician.
What’s the cancellation policy?
In the event of a no-show or cancellation less than 24 hours in advance of your scheduled appointment, BeautyFix reserves the right to charge a $100 late cancellation fee to the credit card on file or to apply the booking deposit made on the account towards this fee. To early cancel your appointment, please contact BeautyFix directly at 212-366-4787 or email us at customerservice@beautyfixmedspa.com. We confirm appointments up to 24 hours in advance via email, phone call and text to the contact information provided by you. If we do not receive a response from you by the end of business day on the day before your appointment, BeautyFix reserves the right to cancel your scheduled appointment to ensure we have adequate space for other clients. The safety and health of our patients and staff is our top priority. If you need to cancel your appointment because of a possible Covid-19 exposure, we will be happy to waive the cancellation fee with proof of a positive test result.
How do I tip the providers?
Gratuity is at the sole discretion of the patient. You can leave your gratuity either in a cash envelope or it can be added to your ticket at checkout and paid via credit card.
What do you need to tell your provider before the treatment?
Let them know if you take pain relievers, blood thinners, Aspirin, Anti-inflammatories (NSAIDS), steroids, muscle relaxants, sleeping aids or allergy medications. You should also inform them about any drug or food allergies. Please refer to the individual pre and post-care instructions for more information.
What do I do if I have a medical emergency?
If you are experiencing a medical emergency, please dial 911.
Please also inform BeautyFix for any of the following concerns or seek Emergency Care if the condition worsens.
- Notify us at (212) 366-4787 to speak with a nurse, for any unexpected side effects of treatment.
- If you have a severe headache, fever, weakness, or other significant changes in your health, seek emergency care.
Do online orders expire? How can I modify them?
Online orders expire in one year, so you can buy with full confidence. If you paid full price for the treatment, you can also request a full refund of the order at any time. However, please refer to our terms of service policy regarding returns pertaining to discounts and promotions. Please call us or email us at booking (at) beautyfixmedspa.com with your #Order ID to request changes. Please refer to the individual policy for promotional discounts with affiliated programs such as Alle, Groupon, RealSelf coupons or any other special third-party discounts.
How do I book an appointment after purchasing the treatment online?
Please call us or email us with your #Order ID to book your consultation as well as your appointment.
You can also use our booking tool to schedule your appointments anytime at any of our locations. Please note that credit card on file is needed to hold your appointment and you won't be charged until to no-show or late cancel your appointment.
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Are all the treatments available at all locations?
Not all treatments are available at all locations. However, most of them are. Please read the description carefully to find out more information or speak with our beauty experts to schedule an appointment at your favorite location according to your beauty needs. You can also call or email us to speak with our specialists to find more information.
How do I receive more offers or earn rewards?
Please subscribe to our email newsletter and text messaging to be the first to know about our online discounts and offers. We always post these on our Instagram @beautyfixmedspa, so be sure to give us a follow!
Do you have a referral policy? Can I buy gift cards for friends and family?
We love friends with benefits! For every patient you refer, who visits any BeautyFix location and receives a service, you will be awarded $50. Please refer to our rewards page for the referral policy.
Looking to join our team?
Please email careers@beautyfixmedspa.com with your resume and cover letter, if you’re interested in working with us. We have an amazing team of doctors, nurses, aestheticians, beauty consultants, admin and social media specialists.
I LOVE BeautFix and I want to share my experience on social. How do I tag @BeautyFix?
We're so happy that you chose BeautyFix, loved the overall experience and got the results you wished for!
We’d highly appreciate it if you would share it with everyone on Google, Yelp and RealSelf. We also feature you on our social channels when you tag us @beautyfixmedspa.
Do you have bridal packages?
As soon as you say YES, give us a buzz to get you BRIDAL ready! We can help you get your Dream Look on the big day. For the best results, please book a consultation with our beauty expert. Book Now
Do you do influencer collaborations/partnerships/affiliates?
Yes, we do! Our influencer partnerships are based on a variety of factors (account audience size, account aesthetic, brand alignment, etc.) If you would like to be considered, please visit this page and fill this form: Social Media Influencer with a bit more about you.
Why are some of your treatments more expensive than other medspas?
At BeautyFix, our treatments may come with a higher price tag due to our emphasis on providing high-quality services by skilled injectors who have undergone extensive education, certification, and hands-on experience. When it comes to procedures involving needles or incisions on your face, it's crucial to entrust the work to a professional. Rest assured that we only use FDA-approved products that are safe and effective when administered by experienced practitioners. While cheaper alternatives may seem tempting, it's important to be aware of the potential risks and long-term costs of subpar treatments. Investing in a quality treatment now can save you from costly corrections in the future.